What is FTP? How do I do 'this' with my FTP program? Can you recommend a FTP program? I've downloaded WS_FTP, now what? I've uploaded my files but I can't access them in my browser, now what? What is an FTP? FTP (File Transfer Protocol) is a program used to transfer files between your computer and our server. Using FTP is not a requirement, there are many programs available that either have built-in FTP capabilities or use another transfer method. Consult your HTML editor to determine if you require this program. How do I do 'this' with my FTP program? There are literally hundreds of FTP programs available. Though we offer the best support in the industry, it is impossible for our team to know the ins and outs of every program. For the highest level of support we recommend downloading a copy of WS_FTP or, for MacIntosh users Fetch. If you insist on using another version of FTP then we can only provide general help with transferring your files. Can you recommend a FTP program? WS_FTP is the program we recommend. This program is the one that is most widely used across the Internet. You may download WS_FTP from our site. I've downloaded WS_FTP, now what? For WS_FTP instructions visit this page. I've uploaded my files but I can't access them in my browser, now what? Most often there is one of two things wrong. The easiest thing to try is to click the refresh or reload button in your browser. Browsers sometimes cache web pages and do not check to determine if a newer version of the page is available. The second most frequent mistake is uploading files to the wrong directory. The correct directory to load webpages into is the 'www' directory in the Remote Host field (on the right side of the FTP program).